HMRC apologises for website failures HMRC has apologised for technical issues on its website that prevented entrepreneurs from completing the necessary paperwork to set up their businesses. The anti-money laundering form required for certain companies to complete financial transactions was not usable due to the issues. The website also failed to inform smaller businesses that they did not need to complete the form and could register for anti-money laundering supervision elsewhere on the site. HMRC is issuing guidance to call handlers after admitting they did not know about the forms or where to direct entrepreneurs who called for help. The Federation of Small Businesses says tax compliance costs small firms £25bn a year, with each spending an average of seven days dealing with HMRC bureaucracy.