Chancellor urged to tackle ‘unacceptably poor service’ at HMRC The Association of Chartered Certified Accountants (ACCA) has called on Jeremy Hunt to accelerate plans to improve HMRC’s performance amid growing frustration about poor service and long delays. The tax office is currently struggling under an 18-month backlog of correspondence and delays as thousands of staff continue to work from home. The ACCA urged Mr Hunt to use Wednesday’s Autumn Statement to announce further funding to help resolve cases quicker. Over half of ACCA’s accountants blamed HMRC for hurting the productivity of their business.