Just 20% of SMEs describe themselves as tech-savvy NatWest's Springboard to Recovery report shows that tech is more critical than ever to the success of an SME. However, research from a poll of 1,000 SMEs reveals only a fifth of smaller businesses describe themselves as tech-savvy, despite the potential boost to turnover that technology can bring. NatWest’s report discovered that if SMEs use two or more technology “solutions or tools”, they benefit from an average of a 25% increase in productivity. Gordon Merrylees, chief commercial officer at Glasgow-based credit management platform Know-it, said: “The pandemic has been a make-or-break moment for small businesses - and those who more readily adopt innovative technologies come out on top. Due to how vital small businesses are to the UK economy, improving SMEs' access to this new tech and giving them the support they need to adopt them will be crucial to future-proofing the UK economy and ensuring it recovers from the pandemic.”